Considering becoming a subscriber at GoWP? Wondering if this WordPress support and maintenance service is worth the subscription price? Well, with this GoWP review, our editors hope to answer those questions and more so that you can find out everything you need to know about this WordPress support service before you sign up.
As you read through this comprehensive overview of GoWP, we will present you with a myriad of reviews from their customers, provide you with lots of information about this website support and maintenance service, and go over what they have to offer. Finally, we will wrap up our overview by presenting the Outsourcing Compared Score that our editors have tabulated based upon our analysis of reviews posted by GoWP subscribers around the web.
An Intro to Our Review of GoWP
GoWP grew out of a web design agency that was founded by Brad Morrison and is located in Atlanta, Georgia. Morrison brings more than twenty years of web-related experience to the table along with his proficiency in WordPress, which he began utilizing in 2009. Along with being the co-lead organizer of WordCamp Atlanta, he also serves as coordinator of the North Fulton WordPress Meetup.
After a time, the agency shifted its focus from design and moved on to the technical support and site maintenance arena. The company brands itself as customer-service-oriented and, along this vein, refers to its support techs as Happiness Engineers; a term that’s been popularized by Automattic. GoWP currently employs a global staff of sixteen members, who have experience with WordPress products like WooCommerce, Yoast, Beaver Builder, Gravity, and Elementor; among others.
Read on to learn more about this unlimited graphic design service and what they have to offer.
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GoWP User Reviews
Read What GoWP Subscribers Have to Say
Users of GoWP have posted their reviews of the company on several sites around the Internet. Here we have conveniently collected those reviews together so that you can check them out all in one place.
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Here’s What GoWP Has to Offer
The services offered by GoWP range from what they refer to as one-off tasks, for those who need less intensive site management, to their white-glove service which is tailored to complex, high-traffic sites.
Subscribers can find plans that include plugin updates, the monitoring of site security, malware clean-up, backups, content updates, theme or stylesheet adjustments, installation of new plugins, configuration of forms, the addition of photo galleries, and much more.
Plans and Pricing Options
A Look at GoWP’s Subscription Options
GoWP’s services can be purchased as either individual tasks or on a subscription-plan basis. Individual tasks are aimed at those involved in the management of multiple sites or at the website owner who has enough of a handle on things to only require a limited amount of assistance. One-off tasks, which are sold in thirty-minute increments, can be bundled and are not limited to use on only one website.
The Maintenance Plan is one of GoWP’s monthly subscription options. This service plan includes plugin updates via their Visual Validator bot. Another facet of this plan is security monitoring, which includes malware removal, and both firewall and captcha login protections. Site backup is also part of the maintenance plan. Your backup history is stored off-site for ninety days in order to prevent data loss should your server go down. Site backup logs can be viewed using GoWP’s support dashboard plugin. The support dashboard can also be used to monitor your site’s security and update logs.
Another monthly option is the Unlimited Support Plan. This tier includes ongoing edits, blog publishing, photo gallery additions, and plugin installations. To those signing up for this plan, GoWP also offers optional White Label Email Support. Your client support will be handled by GoWP, who will then use your domain to contact said client, thereby giving the impression that you are handling the issue for them.
You may combine any or all of the above-mentioned plans to create the support scenario that best suits your individual needs. All plans come with a thirty-day money back guarantee. Also, for an additional fee you can choose to have plugins manually installed rather than through the use of the Visual Validator.
The Collaboration Process
How the Support Process Works at GoWP
After signing up for an account, you will be asked to provide both the WP administrator and FTP credentials for the site that you want to add to their service plan. Upon receipt of this information, a member of the GoWP staff will log into the site and install the necessary plugins to get the site connected to their remote maintenance system. A test of the off-site backup system will be performed, as well as a check to be sure that the security scans are operational. Any necessary core or plugin updates will also be performed at this time.
Once you are up and running in the GoWP system, your site will be monitored around the clock by their Visual Validator bot. If any problems are detected, the GoWP technical staff will receive an alert and will then identify and resolve your support issue. Most tasks are handled within eight hours of the request. Site maintenance and support are available twenty-four hours a day, seven days a week.
Each single task is limited to thirty-minute increments. If your site has an issue that will take more than thirty minutes to address, GoWP will contact you so that you can decide how you wish to proceed.
Summing Up Our Review of GoWP
Whether you need help with a single problem or are in the market for ongoing maintenance and support for your website, GoWP has an option that is right for you. Also, GoWP’s pricing and subscription choices offer flexibility for a wide range of budgets.
The Final Rating
The Outsourcing Compared Score for GoWP
Here is our cumulative Outsourcing Compared Score for GoWP. This score is tabulated by aggregating reviews from a selection of well-respected sources. What we have found is that GoWP has received mostly favorable reviews from its users.