Considering becoming a subscriber at Maintainn? Wondering if this WordPress support and maintenance service is worth the subscription price? Well, with this Maintainn review, our editors hope to answer those questions and more so that you can find out everything you need to know about this WordPress support service before you sign up.
As you read through this comprehensive overview of Maintainn, we will provide you with lots of information about this WordPress support and maintenance service and go over what they have to offer.
Unfortunately, because there aren’t enough user reviews posted online at this time for Maintainn, our editors are unable to analysis and tabulate a score for this WordPress support provider. Please check back for that later as we are sure that we will be able to provide you with an Outsourcing Compared Score soon. In the meantime, read on to learn more about Maintainn and all that they have to offer.
An Intro to Our Review of Maintainn
Headquartered in Philadelphia, PA, Maintainn is a WordPress maintenance and support service that employs a staff of leading WordPress experts who are remotely located. Their staff is qualified to take on various technical tasks for business clients who are in need of a solution to their technical woes.
Maintiann, which was founded in 2012, was subsequently acquired by WebDevStudios in 2014 and they still own and operate the company today. Maintainn’s team includes notable names in the WordPress industry such as CEO Brad Williams and COO Lisa Sabin-Wilson. In addition to lending their experience to the running of Maintainn, the two have also shared their knowledge of WordPress through the publication of several books on this content management system.
The crew at Maintainn makes a point to keep their skills up-to-date, so that they will always be able to tackle any issue that one of their subscribers faces. In addition, their staff is active in the WordPress community through their contributions to the WordPress Core and through their participation in various WordPress events and conferences as well as WordCamps.
Read on to learn more about this unlimited graphic design service and what they have to offer.
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Here’s What Maintainn Has to Offer
The services offered by Maintainn run the gamut of what a website owner might need doing in order to ensure that their site is running smoothly and they keep you in-the-loop with weekly service reports, so that you’ll always know what steps they’ve been taking to keep your site in working order.
One way that Maintainn does this is by performing weekly updates. With these updates, you can be assured that your site’s installation of WordPress, theme, and plugins are always current and secure.
Maintainn also ensures that your site’s data is always safe by running offsite backups. These backups ensure that your site can always be recovered and restored should you ever encounter a problem.
Speaking of website issues, Maintainn also works to ensure the security of your site by offering 24/7 monitoring against things like viruses, malware, and hackers. However, it should be noted that if your site is ever hacked Maintainn changes an additional fee to clean and repair it.
Finally, if you’re ever unhappy with your current web host and you want to make a move to a new one, then the support staff at Maintainn can help by handling the entire migration process.
In addition to their support plans, Maintainn also offers a Support Program for both subscribers and non-subscribers. This program allows you to purchase support hours so that the team at Maintainn can work on things that fall outside of the normal support that’s included with their service plans; like website enhancements, configurations, and troubleshooting. As a Maintainn subscriber, you can get a discount off of the price of the Support Program as a perk of your subscription. The amount of your discount varies by plan from 0%-10%
Plans and Pricing Options
A Look at Maintainn’s Subscription Options
Maintainn offers three service plans and, in addition to the aforementioned services, these plans also offer their subscribers some benefits that are plan-specific.
With the Standard plan, subscribers receive weekly updates, 24/7 monitoring, and offsite backups that are performed daily.
The Professional plan sees an increase in services with offsite backups being performed every 12 hours. With this plan, Maintainn will also begin running regular performance checks on your site as well as institute uptime monitoring.
Finally, with their Enterprise plan, subscribers get a dedicated account manager whose job is to get to know your site and your support needs so that they are able to expertly answer any questions that you might have. Additional perks with this plan include: a project workspace, version control through Gitflow, staging updates, and a 4-5 day client review cycle.
Maintainn’s support hours are 9 AM to 8 PM Eastern Time (6 AM to 8 PM Pacific), Monday through Friday. That means that support tickets submitted during off-hours will only be dealt with during business hours. The only exception to this comes at the Enterprise level since 24/7 support can be negotiated as a part of that service plan.
The Collaboration Process
How the Support Process Works at Maintainn
After you subscribe to your chosen service plan, you’ll need to complete the Customer Intake Form so that Maintainn can collect the information that they need to do things like perform updates, run backups, and monitor the security of your site.
Maintainn offers several ways for you to get support. All of Maintainn’s client sites get a Maintainn Dashboard Widget installed in the administration area of their site. Through this widget, you can visit the Maintainn tab in your Dashboard and then click the support ticket button for assistance.
In addition to providing you with an area to request support, the Maintainn Dashboard also allows you to gather information about your site. From here you can review information like site and server details, plugin details, browser and session details, and much more. Through the Maintainn Dashboard you can also scan the core WordPress files for your website to ensure that they haven’t been altered as well as turn on automatic updates, lock a specific plugin, and view admin notes.
In addition to contacting support via the Maintainn Dashboard, you can also speak with their team in real-time via live chat or, if you prefer to submit written requests via email, then that is an option as well.
Summing Up Our Review of Maintainn
Maintainn is one of the oldest WordPress maintenance and support providers around and, with such well-known names in the industry running the company, it’s easy to see how they’ve managed to continually service the needs of WordPress site owners for so many years.
The Final Rating
The Outsourcing Compared Score for WP Buffs
Unfortunately, there aren’t enough user reviews online at this time for us to tabulate a score for this WordPress support and maintenance service. Check back soon to see when we are able to update this company’s rating information.